When a team of experienced doctors with a thriving ophthalmic practice in Central Kentucky decided to create an in-house surgery center, they sought a way to offer their patients better care, reduce wait times, and eliminate the need for outside hospital visits. InVision OR Consultants, led by Tammy Stanton, partnered to make that vision a reality.
The Challenge
Before working with InVision OR, the practice faced several obstacles. Their patients often had to schedule hospital surgeries, causing extended wait times and limited availability. Additionally, the logistical challenges of coordinating with external surgery centers meant patients had to navigate more complicated scheduling, higher costs, and less personalized care.
The doctors wanted to create a solution allowing their practice to perform surgeries on-site, where they could have more control over the patient experience, all while improving efficiency and reducing costs. However, setting up an in-house surgery center came with its challenges—finding a suitable space, navigating regulations, and ensuring the new center would meet the high standards their patients expected.
The Solution
InVision OR provided full-spectrum consulting, guiding the doctors and their team through the process. From architectural planning to equipment procurement and regulatory compliance, InVision OR ensured the practice had everything it needed for a seamless transition.
Tammy worked closely with the practice to assess their unique needs and develop a customized plan. The process included:
- Evaluating available office space and optimizing it for surgical procedures.
- Providing guidance on the equipment and technology for an ophthalmic surgery center.
- Navigating the complex process of certification and accreditation.
- Developing a staffing and operational plan to ensure maximum efficiency.
The Results
Since the launch of the in-house surgery center, the practice has seen remarkable improvements in patient care and operational efficiency. By bringing surgeries in-house, the practice has reduced patient wait times, offered more personalized care, and streamlined the entire process from consultation to post-op recovery.
- More personalized patient care in a familiar setting increased patient satisfaction by 80%.
- Performing only 20+ cases a month increased revenue while reducing out-of-pocket patient costs.
- Allows surgeons to operate on their schedule, as opposed to the selected dates allowed at the ASC.
Why It Worked
The success of the new in-house surgery center is due to several key factors:
- Personalized Care: Patients no longer need to travel to outside hospitals, allowing for a more cohesive and comfortable experience.
- Increased Efficiency: With control over scheduling and staff, the practice can offer more flexible surgery dates and minimize downtime.
- Cost Savings: The practice and patients benefit from the reduced costs associated with hospital facility fees.
- Streamlined Operations: With everything under one roof, the practice can more easily manage surgical procedures without the challenges of coordinating with external providers.
By partnering with InVision OR Consultants, the Lexington area eye care practice has set a new standard for ophthalmic care in Central Kentucky. The in-house surgery center has benefited the practice from an operational standpoint and transformed the patient experience for the better.
For practices looking to take their surgery offerings in-house, this case study provides a compelling case for working with experts like InVision OR.
Are you interested in learning how InVision OR Consultants can help you? Contact us today!